We aim to dispatch all orders placed before 2 PM on the same working day.

Standard delivery is 1–2 working days to most UK mainland addresses.

• Free UK delivery on orders over £60
  
• Tracked shipping via our trusted courier partners
  
• You’ll receive an email with tracking details once your order has been dispatched
  

Please note: larger items such as air conditioners may require an additional handling day during peak periods.

We want you to be completely satisfied with your Mestic purchase.

If your item arrives damaged or you change your mind, you can return it within 60 days of delivery in its original packaging for a refund or exchange.

All Mestic products come with a manufacturer’s warranty (typically 2 years) covering defects in materials and workmanship.

For return requests or warranty support, please contact our customer care team at onlinesales@mymestic.co.uk with your order number and a brief description of the issue.