Refund policy
Returns Policy
At My Mestic, we want you to be fully satisfied with your purchase. If something's not quite right, we're here to help.
🛍️ Change of Mind Returns (Within 14 Days)
We hope you're happy with your purchase. If you change your mind, you have the right to return your online order within 14 days of receiving your goods. Please contact us before returning an item so that we can provide the correct return instructions and help ensure your return is dealt with as quickly as possible. You then have 14 days to return the goods to us.
For change-of-mind returns, the customer is responsible for arranging and paying the cost of returning the goods to us. Items should be returned unused, complete and in their original condition, with all accessories, instructions and original product packaging. Please package returned goods carefully and appropriately for transport. For higher-value items, we strongly recommend using a tracked and adequately insured delivery service and retaining your proof of postage until your refund has been completed.
If a return is damaged because it has not been packaged appropriately, this may affect the amount that can be refunded where permitted by law.
Returned items must be:
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Unused
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In its original packaging
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In resalable condition
Please include your order number or invoice inside the return parcel.
📦 Do not send returns to the manufacturer.
Once your return has been received and checked, we will process the applicable refund. This will include the purchase price and the cost of our standard outbound delivery service where applicable. If you selected a more expensive delivery option, we are not required to refund the additional amount above our standard delivery charge. Once your return is received and inspected, we will notify you of approval.
Refunds are processed back to your original payment method, typically within 7-14 working days.
🛠️ Damaged or Faulty Items
Damaged, faulty, defective or incorrectly supplied goods are handled separately from change-of-mind returns. Your statutory consumer rights are not affected by this policy. If your order arrives visibly damaged, please let us know within 48 hours of delivery. We recommend taking photographs of the item, packaging and any visible damage, as this can help us investigate the issue with the courier. The 48-hour request is intended to help us investigate transit damage promptly and does not remove or limit your statutory rights if you contact us later.
If you believe an item is faulty or defective, please contact us before returning it. We will provide the appropriate instructions and deal with the issue in accordance with your statutory consumer rights.
If your item arrives damaged, or develops a fault, please contact our customer service team as soon as possible:
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Damaged on arrival?
We’ll arrange a replacement and collection of the damaged item. -
Developed a fault?
We’ll review and advise based on the item, issue, and purchase date.
📮 How to Return Your Item
Please return items to:
My Mestic (UKB4C Ltd)
Unit 26 Rothersthorpe Crescent
Rothersthorpe Industrial Estate
Northampton
NN4 8JD
United Kingdom
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Return shipping costs are the responsibility of the customer for unwanted items.
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For higher-value items, we strongly recommend using a tracked and adequately insured delivery service and retaining your proof of postage until your refund has been completed.
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We cannot accept liability for returns lost or damaged in transit.
Your statutory right to cancel: If you are a UK consumer, in addition to the above you have the right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving the goods, without giving a reason, for a full refund. To cancel, email onlinesales@mymestic.co.uk.
This policy applies to consumer purchases made online and does not affect your statutory rights.