Refund policy
Returns Policy
At My Mestic, we want you to be fully satisfied with your purchase. If something's not quite right, we're here to help.
🛍️ Returns of Unused Items (Within 60 Days)
You may return any item within 60 days of purchase for a full refund, provided it is:
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Unused
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In its original packaging
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In resalable condition
Please include your order number or invoice inside the return parcel.
Returns received after 60 days may not be eligible for refund or exchange.
📦 Do not send returns to the manufacturer.
Once your return is received and inspected, we will notify you of approval.
Refunds are processed back to your original payment method, typically within 7-14 working days.
🛠️ Damaged or Faulty Items
If your item arrives damaged, or develops a fault, please contact our customer service team as soon as possible:
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Damaged on arrival?
We’ll arrange a replacement and collection of the damaged item. -
Developed a fault?
We’ll review and advise based on the item, issue, and purchase date.
📮 How to Return Your Item
Please return items to:
My Mestic (UKB4C Ltd)
Unit 26 Rothersthorpe Crescent
Rothersthorpe Industrial Estate
Northampton
NN4 8JD
United Kingdom
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Return shipping costs are the responsibility of the customer for unwanted items.
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Original delivery charges are non-refundable.
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We recommend using a tracked and insured delivery service for items over £50.
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We cannot accept liability for returns lost or damaged in transit.
Your statutory right to cancel: If you are a UK consumer, in addition to the above you have the right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving the goods, without giving a reason, for a full refund. To cancel, email onlinesales@mymestic.co.uk.